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Your customers call from everywhere.

So do we.

Klearcom is the real-world voice assurance specialist for enterprises whose phone lines can’t fail. We test IVRs, numbers and AI voice agents with real calls from over 100 countries, so you hear exactly what your customers hear.

Trusted by global enterprises in regulated industries

The fourth blind spot

Every migration added a supplier. Each one sees only its own part.

PSTN to SIP · On-premise contact centers to CCaaS · DTMF menus to speech IVR · IVRs to AI agents

Klearcom has tested customer calls through every one of these shifts, and AI agents add the biggest blind spot yet: an agent that can handle the same call differently every time. A call within Germany can pass through a carrier in Berlin, a CCaaS platform in Paris and an AI provider in Madrid before reaching you in Frankfurt. Each supplier tests its own stop. Klearcom tests the whole journey, from inside the market, so you find the failures before your customers do.

Audio quality

The agent mishears callers on poor lines, in background noise or over a weak carrier connection.

Conversation quality

It misreads intent, loops, routes to the wrong team or invents an answer.

Compliance and security

It gives a wrong policy answer, mishandles personal data, skips the AI disclosure or gets jailbroken.

Real callers

It breaks on accents, language switches, interruptions and callers who change topic mid-call.

75% of voice agent builders hit reliability barriers in production.1 68% of callers blame the brand, not the technology.2

1 AssemblyAI, 2026 Voice Agent Report. 2 Invoca, 2026 B2C Buyer Experience Report.

How Klearcom works

We call your agents like a real customer, from inside the markets you serve

In-country, on real networks

Klearcom places calls locally over fixed and mobile networks in 100+ countries and on 340+ carriers. We test reachability, routing, latency and audio, and check that the agent understands the caller, answers correctly, completes the action and escalates when it should.

Independent of every supplier

An AI provider testing its own agent is marking its own homework. We sit outside the carrier, CCaaS and AI stack, and test language, disclosure, authentication and data handling in each market, so your compliance, risk and audit teams get evidence they can use.

A faster mean time to innocence

When every supplier says its part is healthy, our results show which legs of the call are working and which one failed, so your team restores service faster.

Launch is only the start

A model update or a knowledge base change can alter how your agent behaves overnight. Scheduled test calls catch drift after go-live.

One platform

Every conversation, scripted or AI

From the IVR estate you run today to the AI agents you launch next.

Before launch

Preproduction Testing

Ship IVR and voicebot changes without breaking a live path.

✓ Every scripted path tested at once

✓ 50+ languages

✓ Tests regenerate as your call flows change

Explore →

Before launch and live

Agentic Assurance

Prove every AI agent works, in every market you serve.

✓ AI personas call like real customers

✓ Scored against your own rules

✓ Drift caught as models change

Explore →

Live, 24/7

Production Monitoring

Know every number and route works, right now.

✓ In-country calls around the clock

✓ Failing leg pinpointed

✓ Proof to hold carriers to their SLAs

Explore →
100+ countries · 340+ carriers · One record of every test · Independent of any carrier, CCaaS or AI vendor

Why enterprises choose Klearcom

Full control of your call path, with every test result in one place.

Independent testing for numbers, IVRs and AI agents, from inside every market you serve.

Global coverage 100+

Countries covered for local number, IVR and AI agent testing, from inside each market.

Carrier availability 340+

Carriers available for local testing, on both fixed and mobile networks.

IVR risk 51%

of US consumers have abandoned a business altogether after reaching an automated phone menu.

Source: Vonage IVR research, 2019

Cost impact $75B

lost by US companies to competitors every year through poor customer service.

Source: Vonage (NewVoiceMedia) Serial Switchers study, 2018

Real-time issue signals

Never miss an issue, from the network to the AI agent

IVR journey failed AI agent misread intent Toll-free number unreachable Hallucinated policy answer caught Call routing failed Call quality below threshold AI disclosure missing in Spanish DTMF input not recognized IVR prompt not playing Transfer to agent failed
Long silence detected Jailbreak attempt held by guardrails Carrier connectivity issue International call access failure Latency spike on AI agent handoff Audio quality degradation detected Number unreachable on specific carrier Escalation to human agent failed Latency or delay detected
SIP trunk issue detected Accent misrecognition on mobile carrier Call path validation failed IVR script change detected Knowledge base change altered answers Voice recognition failed Call connection delay detected Unexpected call disconnect Voice quality test failed
Use Cases

Catch the problems your
customers would hit first

Test Your AI Agent
Test Your AI Agent

Call your AI agent from the markets you serve and score every conversation against your own rules.

Learn More  →
Discover Your IVR
Discover Your IVR

Map every menu, prompt and path in your IVR in minutes, and see where callers get stuck.

Learn More  →
Test Your IVR
Test Your IVR

Call every path from the countries your customers call from, and catch dead ends, broken prompts and wrong routing before launch.

Learn More  →
Toll-Free Number Check
Toll-Free Number Check

Confirm your toll-free numbers connect in every country you publish them, and get alerted when one stops.

Learn More  →
Voice Quality Test
Voice Quality Test

Measure audio quality on each leg of the call path, so you can show which carrier or platform is degrading it.

Learn More  →
End Agent Performance
End Agent Performance

Confirm callers reach a live agent in every queue and country when they ask for one.

Learn More  →
Platform Agnostic Testing

Works alongside your carriers, CCaaS platforms and AI agent providers

Built for Your Industry

Trusted by the world’s most customer-centric enterprises.

Whether you're in telecom, finance, healthcare, or retail, Klearcom delivers industry-tailored testing solutions that protect the customer experience and reduce operational costs.

  • Telecom

    Telecom

    Detect call routing issues before customers do.

  • Finance

    Finance

    Meet regulatory demands and eliminate silent failures.

  • Retail

    Retail

    Ensure 24/7 IVR uptime during peak shopping periods.

  • Healthcare

    Healthcare

    Maintain mission-critical patient access lines.

  • Logistics

    Logistics

    Prevent delays from broken call flows in dispatch and support.

With 24/7 verified triage, global reach across 100+ countries, and the fastest response times in the market, we’ve become the trusted choice for companies that can’t afford downtime.

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FAQs

Questions about testing AI agents and IVRs

Our AI provider already tests the agent. Why do we need Klearcom?

Provider testing checks the agent inside its own platform. Klearcom tests independently, from the countries your customers call from, across the carrier, CCaaS and AI layers together, and shows you which one failed.

What does Agentic Assurance test?

Audio quality, intent, answers, actions, escalation, data handling, AI disclosure and jailbreak resistance. Each conversation is scored against the rules you set, before launch and on a schedule after it.

Does Klearcom help with AI regulation?

Klearcom gives you a record of how your agents behave, and tests AI disclosure in every language you operate in. Classifying any agent under a regulation stays with your legal counsel.

Recognized Excellence: Our Award-Winning Achievements

Celebrating Innovation, Quality, and Global Impact Across Our Industry

Dave Jan 24

"Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries."

"Klearcom provided an unprompted SaaS solution that required no integration or management. By managing IVR discovery, intent messaging, and multilingual call transfers, Klearcom ensured a smooth migration while adhering to strict InfoSec requirements."

Dave Wheeler

- Case Management Business Owner, Pfizer

Pfizer-2048x845
1517678955180

“Testing global numbers manually simply didn’t scale for us anymore.”

“Klearcom has given us the ability to proactively test numbers on demand across countries and carriers, removing guesswork and giving us real confidence in the reliability of our global contact center operations."

Margot Thornton

- Global Contact Center System Manager at EVERSANA

Eversana
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“Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7”

“CHEMTREC chose Klearcom for its ability to test real customer call paths in real-time without requiring system integration. This proactive monitoring ensured compliance with emergency communication standards and uninterrupted service worldwide.“

Tarn Jones

- Chemtrec

CHEMTREC
1642179230380

“Klearcom rapidly restored Danfoss's critical telephony services during peak operations.”

“When a carrier unexpectedly cut off services over Christmas, Klearcom stepped in to resolve the issue swiftly. By proactively addressing silence alerts and maintaining seamless communication, Klearcom enhanced Danfoss’s issue resolution process across multiple countries.“

Francis Mercado

- Senior IT Consultant, Danfoss

1200px-Danfoss-Logo
1516871878835

“The ability to test numbers on the fly has been a game changer.”

“With Klearcom, we can test numbers on the fly, across countries and networks, and give customers immediate reassurance. It’s been a game changer for us and has put us back in control of the services we sell."

Alan Rodriguez

- Senior Technical Support Manager, United World Telecom

United World Telecom Logo - High Resolution-2
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Our Commitment To Excellence

Cultivating Success Through Shared Values And Unwavering Commitment

At Klearcom, we’re here to transform your telecom needs into seamless, enjoyable experiences. Join us on this journey of delivering excellence, one conversation at a time.

About Us

Global HQ

West Campus, Carriganore, Waterford
Ireland, X91 P20H

India

Rudra Business Park Mahadevnagar Tekra Vastral Ahmedabad - 382418 Gujarat - India

North America

345 Park Ave, #1702 New York NY 10154
United States

Find the failure before your customers do

See how Klearcom tests your AI agents and IVRs from inside the markets you serve.

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