Identify Inconsistencies Across your Call Path, Automate Your IVR Testing Process
Through consistency you achieve perfection, through automation you identify trends. Klearcom RIVR testing ensures you consistently test and identify failures and trends across your customer call path. Klearcom RIVR testing ensures you are first to know every time there is a customer contact outage impacting your business. Whether this is localised to the IVR scripting, IVR traversal, or even down to an end agent engagement.
Real Time Testing of your Customer Call Path
Easy to configure, non intrusive testing which can be rolled out in minutes. Select optimum IVR traversals and let the Klearcom platform do the rest
Testing Within Your Customer Market
Ensure you can truly replicate the issues as your customers would experience. RIVR testing ensures you have full replication on your customer IVR challenges
Transcription Validation With a Difference
Through non intrusive measures, collate a holistic view of your global IVR paths and ensure they are performing as expected
Genuine Failure Alert
Process
Klearcom ensures that all failed tests are automatically re-run upon the first failure. Ensuring you only receive genuine alerts
Consolidated Data Built to Your Specification
Klearcom testing validates multiple elements across your global IVR path from voice quality, connectivity, transcription and Fingerprint
RIVR key features & benefits
Domestic testing
Failures can occur for a variety of reasons and when these issues do present themselves you need to ensure you can replicate them exactly as they happen. Klearcom RIVR testing provides global organisations with the ability to replicate these issues at a localised IVR level. Through Klearcom insights you can identify, replicate and troubleshoot globally in seconds.
Real time validation
Through the power of Klearcom automated testing you will gather real time insights into the performance of your full customer call path throughout your contact center all the way through to your agent. Thanks to Klearcom RIVR testing, customer can ensure they get ahead of their customer impact issues.
Detailed report analysis
Klearcom RIVR testing ensures you receive all of the data you require and more. Thanks to the custom built reporting process, Klearcom customers can choose from IVR transcription, Connectivity and Audio Quality reporting, Fingerprinting and much more. All of these features are available at the click of a button, providing global organisations with global reporting capabilities.
Genuine Failure alerts
Thanks to the Klearcom 2 step process the days of false alerting are a thing of the past. Each and every failure is automatically re-tested and verified prior to customer alerting. Klearcom RIVR testing process provides verified detailed insights into outages allowing our customers to carry on with their day to day tasks.
100% Contact Center, Vendor & Carrier Agnostic
And more...
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Replicate your customers experience across your global markets today
It's never been easier to map, validate and test the quality of your toll-free numbers, IVRs and end-agents.
Why not schedule a quick, non-intrusive discovery session to see how your systems are really performing?