top of page

IVR regression testing - Automated CX Validation

Real Time IVR Path Validation Across Your Global Footprint 

Automated IVR regression Testing

360° Real time IVR validation testing

To assure a flawless customer experience, organizations require comprehensive IVR testing tools that can automate your contact center testing.

Klearcom 360° Real time IVR validation testing
Automated documentation
of your IVR flow
Validate test
environment
before, during
& after
amendments
Real time testing ensuring capacity in busy periods
Iterated IVR traversals & updated documentation
Real time validation and failure alerts within live environment
Identify language traversals in speech IVR configuration

Real assurance in real time

Call path testing in real time

Call path testing
in real time

Easy to configure; Simply upload all of your global numbers, and optimum IVR traversal requirements. Let Klearcom do the rest!

Local testing, globally

Local testing,
globally

RIVR ensures that you can truly replicate and test the full local customer experience. You'll be able to validate exactly what your customer experiences.

Genuine failure alerts

Genuine failure alerts

Klearcom ensures that all failed tests are automatically re-run upon detecting the first failure. Issues are always human validated, so you only receive genuine alerts.

Consolidated Data reports

Consolidated Data reports

Customize your reports. RIVR testing validates multiple elements across your global voice including voice quality, connectivity, transcription and audio fingerprinting.

Klearcom IVR Testing Ensures:

Automation and validation on your current IVR footprint with real time metrics

 

Localised Testing, ability to test within each region from a customer perspective

No false flags, Auto re-run on outage identification

Automation and validation on your current IVR footprint with real time metrics
Localised Testing, ability to test within each region from a customer perspective
No false flags, Auto re-run on outage identification

Real time IVR Automation Ensures:

​You are first to know of any outages before this impacts your customers, get ahead of outages

 

Control what your IVR environment looks like from a customer perspective

 

Your business is available 24/7/365

Control what your IVR environment looks like from a customer perspective
​You are first to know of any outages before this impacts your customers, get ahead of outages
No downtime, your business is available 24/7/365

The RIVR test includes:

No installation needed, we're in the cloud

Our solution doesn't require any installation with your infrastructure.

All we need are a list of your numbers to start testing. 

Free toll free number test

Are you ready to uncover all the TFN & IVR blindspots you haven't been able to identify before?

Sign up for a Free, Non-intrusive Test & Instant Report

Input up to five Toll or Toll Free Numbers:

Thanks for submitting! We'll be in touch shortly.

100% Contact Center,  Vendor & Carrier Agnostic

And more...

Book a demo today!

Sign up by completing the form below.

Thanks for submitting!

Replicate your customers experience across your global markets today

It's never been easier to map, validate and test the quality of your toll-free numbers, IVRs and end-agents.

Why not schedule a quick, non-intrusive discovery session to see how your systems are really performing?

bottom of page