Automate and Validate your Global IVR Experience
Real Time IVR Path Validation Across Your Global Footprint
Comprehensive IVR Testing Tools
To assure a flawless customer experience, organizations require comprehensive IVR testing tools that can test contact center software:
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Automate the process of documenting the customer IVR flow
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Validate regression environments before, during and after amendments
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Identify language traversals within complex Speech IVR configurations
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Re-create IVR traversals and update existing documentation
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Perform regression testing to ensure capacity is available during busy periods
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Perform real time validation within production environments with real time failure alerting
Klearcom IVR Testing Ensures:
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Automation and validation on your current IVR footprint with real time metrics
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Localised Testing, ability to test within each region from a customer perspective
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No false flags, Auto re-run on outage identification
Comprehensive IVR Automation Ensures:
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You are first to know of any outages before this impacts your customers, get ahead of outages
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You are in control of what your IVR environment looks like from a customer perspective
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Your business is available 24/7/365
