IVR regression testing - Automated CX Validation
Real Time IVR Path Validation Across Your Global Footprint
360° Real time IVR validation testing
To assure a flawless customer experience, organizations require comprehensive IVR testing tools that can automate your contact center testing.
Automated documentation
of your IVR flow
Validate test
environment
before, during
& after
amendments
Real time testing ensuring capacity in busy periods
Iterated IVR traversals & updated documentation
Real time validation and failure alerts within live environment
Identify language traversals in speech IVR configuration
Real assurance in real time
Call path testing
in real time
Easy to configure; Simply upload all of your global numbers, and optimum IVR traversal requirements. Let Klearcom do the rest!
Local testing,
globally
RIVR ensures that you can truly replicate and test the full local customer experience. You'll be able to validate exactly what your customer experiences.
Genuine failure alerts
Klearcom ensures that all failed tests are automatically re-run upon detecting the first failure. Issues are always human validated, so you only receive genuine alerts.
Consolidated Data reports
Customize your reports. RIVR testing validates multiple elements across your global voice including voice quality, connectivity, transcription and audio fingerprinting.
Klearcom IVR Testing Ensures:
Automation and validation on your current IVR footprint with real time metrics
Localised Testing, ability to test within each region from a customer perspective
No false flags, Auto re-run on outage identification
Real time IVR Automation Ensures:
You are first to know of any outages before this impacts your customers, get ahead of outages
Control what your IVR environment looks like from a customer perspective
Your business is available 24/7/365
Are you ready to uncover all the TFN & IVR blindspots you haven't been able to identify before?
100% Contact Center, Vendor & Carrier Agnostic
And more...
Book a demo today!
Replicate your customers experience across your global markets today
It's never been easier to map, validate and test the quality of your toll-free numbers, IVRs and end-agents.
Why not schedule a quick, non-intrusive discovery session to see how your systems are really performing?