top of page

DIVR - Discovery IVR Test

Deep Dive Into Your IVR, Gain Visibility and Validate Call Paths

Discovery IVR Testing, call flow mapping

Replicate Your Customer Experience,
Automate Your IVR Discovery 

Explore your customer Call Path and provide assurance to your business that your lines of communication are clear with Klearcom DIVR. By testing real customer engagement, DIVR collates a holistic view of your global IVR footprint, IVR accessibility and a fully referenceable script database. Providing assurance that your business delivers the best possible customer experience each and every time.​​

Automated Transcription of Global IVR

At the click of a button you have the ability to automate your global test process, validating your IVR transcriptions

Automated transcription of global IVR
Testing and customer experience replication

Testing​ and Customer Replication

Providing you with localised IVR testing and validation, ensuring your test call path is the same as your customer experience

Referenceable IVR master copy

Referenceable IVR

Master Copy

Simplistic overview of your global IVR footprint with critical referenceable data, ensuring your call paths are clear

Global Voice Quality


With Non-Intrusive testing you will be able to validate voice quality at every hop in your customer call path

Global voice quality validation

Holistic Centralized


All of you data centralized in a single platform, providing you with a 360 degree view of both your global IVR footprint

Holistic centralized testing platform

DIVR key features & benefits

Automated IVR discovery


Automated discovery of your global IVR footprint at the click of a button, identifying every link in your call path chain. Providing you with visibility from your customers perspective in a matter of minutes.

Real time alerting

Real time alerting

Exception based alerts across all traversal failures, custom specific to you individual requirements. Instant follow-up testing validating the problems are not momentary ones.

Master View - IVR benchmark

Master View

Fully transcribe your IVR scripts at every node globally and retain a master view within our referenceable database, providing you with assurance that the expected response is what your customer is receiving.

Audio Quality Benchmark

Audio Quality Benchmark

Throughout the initial discovery process the Klearcom platform will establish a quality benchmark at every node across your IVR. Once you are satisfied with the established audio quality benchmark you can then use this as a reference option for all future tests.

100% Contact Center,  Vendor & Carrier Agnostic

And more...

Get Started with a free trial

Sign up by completing the form below.

Thanks for submitting!

Replicate your customers experience across your global markets today

It's never been easier to map, validate and test the quality of your toll-free numbers, IVRs and end-agents.

Why not schedule a quick, non-intrusive discovery session to see how your systems are really performing?

bottom of page