Discover Your Global IVR Customer Experience

Changes to an IVR system are made regularly in most businesses. For example when a new capability needs to be added, or a simple change of messaging is made somewhere in your global IVR system. However, IVR updates should never be made if there is no documented IVR map serving as a reference to ensure there aren't any unwanted side effects. There's a few main reasons why you need to map your IVR: 1. It will show you exactly where all your toll- or toll free numbers point. 2. You'll be able to understand- and control exactly what your IVR structure looks like, where it directs callers, and if it contains the right messaging intent. 3. It enables you to track and validate any changes to your IVR. 4. You can ensure uptime and CX quality during migrations to new systems. Now, creation of IVR maps manually is a time consuming and resource-intensive exercise. It requires methodical calling into an IVR, documenting each path, and each voice prompt heard. Instead of doing the tedious and often error prone manual work to map your IVR, why not implement Klearcoms automated discovery of your global IVR footprint? With a click of a button you can identify every link in your call path chain. Once your IVR is mapped; The task of customizing and building out your automated testing scripts will be easier than ever before. Providing assurance that your business delivers the best possible CX each and every time.​​ If you need to make a change to your IVR scripts, simply re-run the DIVR process and the Klearcom platform will build out a new reference tree view.