Replicate Your Customer Experience, Automate Your
IVR Discovery Process
Explore your customer Call Path and provide assurance to your business that your lines of communication are clear with Klearcom DIVR. By testing real customer engagement, DIVR collates a holistic view of your global IVR footprint, IVR accessibility and a fully referenceable script database. Providing assurance that your business delivers the best possible customer experience each and every time.
Automated Transcription of Global IVR
At the click of a button you have the ability to automate your global test process, validating your IVR transcriptions
Testing and Customer Replication
Providing you with localised IVR testing and validation, ensuring your test call path is the same as your customer experience
Simplistic overview of your global IVR footprint with critical referenceable data, ensuring your call paths are clear
Global Voice Quality
With Non-Intrusive testing you will be able to validate voice quality at every hop in your customer call path
All of you data centralized in a single platform, providing you with a 360 degree view of both your global IVR footprint
Automated discovery of your global IVR footprint at the click of a button, identifying every link in your call path chain. Providing you with visibility from your customers perspective in a matter of minutes.
Real Time Alerting
Exception based alerts across all traversal failures, custom specific to you individual requirements. Instant follow-up testing validating the problems are not momentary ones.
Fully transcribe your IVR scripts at every node globally and retain a master view within our referenceable database, providing you with assurance that the expected response is what your customer is receiving.
Audio Quality Benchmark
Throughout the initial discovery process the Klearcom platform will establish a quality benchmark at every node across your IVR. Once you are satisfied with the established audio quality benchmark you can then use this as a reference option for all future tests.