Vendor and Carrier Agnostic
360 Degree View of Your
Customer Call Path Experience
Localise your testing across all of your contact center processes and isolate customer pain points
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Take the pro-active approach to validating your customer call path
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Test your local IVR experience and identify customer impacting issues
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Utilise the power of comprehensive CDR's and detailed analytics to isolate, Identify and resolve global outages
Detailed Analytics Ensuring you
Have Everything you Need
Customize and build out your own reporting function which can be tailored specifically to what you want to see.
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True end to end visibility across you customers IVR path
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Our seamless integration helps avoid unwanted connection issues
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Avoid the blame game and pinpoint the problem
No Installation
Connect Globally
No hardware,
No headaches, Simply enable your global testing on our customised SaaS Platform.
Replicate IVR testing within your localised contact center & identify customer impacting
issues.
No Blindspots
No more guesswork,
No more waiting. Identify, isolate
and action global outages in
seconds.
Take Action
At the click of
a button, collate
all the information you need to resolve voice and IVR impacting
issues.