Women Who Changed the Tech Industry - International Women's Day
Throughout history, women have invented life changing items such as Wi-Fi and computer programmes. The tech Industry remains to be solely...
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- Feb 21, 2022
- 1 min
History of Telecom
Are you feeling nostalgic? Can you imagine If the telecom industry still worked like this. Today, we have become accustomed to being...
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- Feb 17, 2022
- 2 min
The Importance of Audio Quality Testing, in particular for Remote Working
Everybody has had a frustrating experience whilst dealing with customer support. There is nothing more infuriating than sitting on hold...
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- Feb 15, 2022
- 5 min
Klearcom Testing Made Easy:
Klearcom was established in Waterford, Ireland and provides the world's only end-to-end Automated SaaS solution. Klearcom helps fortune...
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- Feb 15, 2022
- 3 min
Customer Experience - Why is it so important?
Customer Experience has become a prevalent term in business, especially when it comes to long term business planning and maintaining a...
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- Feb 15, 2022
- 3 min
Best IVR Practices for 2022:
A company's Interactive Voice Response (IVR) is often the first impression that a customer encounters when interacting with your firm. An...
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- Feb 24, 2020
- 2 min
Do You Want to Test TFN's? But don't want to send CSV's and wait 48 hours...
What is a TFN? Freephone, free-to-call, or toll-free numbers can all be used to describe toll free numbers (TFN) depending on your global...
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- Feb 24, 2020
- 3 min
What is an Interactive Voice Response?
"when a customer tries to contact an organisation, they expect their call to be answered within 20-30 seconds and receive a solution...
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- Feb 24, 2020
- 2 min
Interactive Voice Response (IVR) VS VoiceBots: What's the difference?
In short, the answer is very little! They are both a variation of customer service solutions which feature speech. An Interactive Voice...
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