Throughout history, women have invented life changing items such as Wi-Fi and computer programmes. The tech Industry remains to be solely...

Are you feeling nostalgic? Can you imagine If the telecom industry still worked like this. Today, we have become accustomed to being...

Everybody has had a frustrating experience whilst dealing with customer support. There is nothing more infuriating than sitting on hold...

Klearcom was established in Waterford, Ireland and provides the world's only end-to-end Automated SaaS solution. Klearcom helps fortune...

Customer Experience has become a prevalent term in business, especially when it comes to long term business planning and maintaining a...

A company's Interactive Voice Response (IVR) is often the first impression that a customer encounters when interacting with your firm. An...

What is a TFN? Freephone, free-to-call, or toll-free numbers can all be used to describe toll free numbers (TFN) depending on your global...

"when a customer tries to contact an organisation, they expect their call to be answered within 20-30 seconds and receive a solution...

In short, the answer is very little! They are both a variation of customer service solutions which feature speech. An Interactive Voice...