May 164 minWomen Who Changed the Tech Industry - International Women's Day Throughout history, women have invented life changing items such as Wi-Fi and computer programmes. The tech Industry remains to be solely...
May 153 minWhy in-country calling is key to IVR testing If you're wondering how to choose the right IVR testing solution, this is the article for you!
Feb 21, 20221 minHistory of TelecomAre you feeling nostalgic? Can you imagine If the telecom industry still worked like this. Today, we have become accustomed to being...
Feb 17, 20222 minThe Importance of Audio Quality Testing, in particular for Remote WorkingEverybody has had a frustrating experience whilst dealing with customer support. There is nothing more infuriating than sitting on hold...
Feb 15, 20225 minKlearcom Testing Made Easy:Klearcom was established in Waterford, Ireland and provides the world's only end-to-end Automated SaaS solution. Klearcom helps fortune...
Feb 15, 20223 minCustomer Experience - Why is it so important? Customer Experience has become a prevalent term in business, especially when it comes to long term business planning and maintaining a...
Feb 15, 20223 minBest IVR Practices for 2023:A company's Interactive Voice Response (IVR) is often the first impression that a customer encounters when interacting with your firm. An...
Feb 24, 20202 minDo You Want to Test TFN's? But don't want to send CSV's and wait 48 hours...What is a TFN? Freephone, free-to-call, or toll-free numbers can all be used to describe toll free numbers (TFN) depending on your global...
Feb 24, 20203 minWhat is an Interactive Voice Response?"when a customer tries to contact an organisation, they expect their call to be answered within 20-30 seconds and receive a solution...
Feb 24, 20202 minInteractive Voice Response (IVR) VS VoiceBots: What's the difference?In short, the answer is very little! They are both a variation of customer service solutions which feature speech. An Interactive Voice...